Refund Policy

We want every Naturae order to arrive safely and correctly.

If you receive a damaged, defective, leaking, incorrect, or otherwise eligible product, please contact our support team within 48 hrs of delivery.

• You received the wrong product.

• Your product arrived damaged.

• Your bottle has leaked during transit.

• You received a product that appears defective.

Please contact us through:

WhatsApp: +917990820492

Please include your order number, product name, description of the issue, and photographs/videos of the product and packaging where required.

Once we receive your request, our team will review the information and determine the appropriate resolution according to Naturae's applicable policy.

Where a refund is approved, the applicable refund will be processed through the appropriate payment method or as otherwise communicated by Naturae.

Refund timeline: Contact our team for accurate refund timeline.

Because Naturae products are food/beverage products, eligibility for returns may depend on the condition of the product and the nature of the issue.

Something not right with your order? Contact Support ®